Cookie & Tracking Technologies Policy

1. Introduction

This Cookie Policy describes how DigiCRM, operated by ICLT Softech Solutions, uses cookies and similar technologies when users access our website and CRM platform.

By continuing to use DigiCRM, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Cookies help websites remember user preferences, maintain secure sessions and improve performance.

3. Why We Use Cookies

DigiCRM uses cookies to:

• Maintain secure user sessions.
• Authenticate users after login.
• Remember user preferences.
• Improve platform performance.
• Analyze website usage patterns.
• Enhance security and fraud prevention.
• Improve customer experience.

4. Types of Cookies We Use

5. Third-Party Cookies

DigiCRM may use trusted third-party services that place cookies on our platform.

• Analytics providers.
• Cloud infrastructure services.
• Payment gateway providers.
• Security monitoring services.
• Customer communication tools.

These services maintain their own privacy and cookie policies.

6. Session Cookies

DigiCRM uses session-based cookies to securely authenticate users during active platform usage.

These cookies are typically removed when you close your browser or sign out.

7. Security Cookies

Security-related cookies help us:

• Detect suspicious login attempts.
• Prevent unauthorized access.
• Protect user accounts.
• Reduce fraud and abuse.

8. Managing Cookies

Most web browsers allow users to control cookie settings through browser preferences.

Users may block, delete or restrict cookies.

However, disabling certain cookies may affect platform functionality and login features.

9. Data Protection & Privacy

Information collected through cookies is handled in accordance with our Privacy Policy and applicable Indian data protection laws.

We do not sell cookie-derived information to third parties.

10. Changes To This Cookie Policy

DigiCRM may update this Cookie Policy periodically to reflect legal, operational or technological changes.

Updated versions will be published on this page.

11. Governing Law & Jurisdiction

This Cookie Policy shall be governed by the laws of India.

Any disputes relating to this policy shall be subject to the exclusive jurisdiction of courts located in West Bengal, India.

12. Contact Information

For questions regarding cookies, tracking technologies or privacy matters, please contact us.