This Refund Policy explains the rules governing subscription payments, cancellations and refunds for DigiCRM services.
DigiCRM is a subscription-based Software-as-a-Service (SaaS) platform operated by ICLT Softech Solutions.
By purchasing or subscribing to DigiCRM services, you agree to this Refund Policy.
DigiCRM offers cloud-based CRM services through monthly, annual and customized subscription plans.
Access to premium features is granted only while an active subscription remains valid.
DigiCRM may provide free trial access to evaluate platform features before purchasing a subscription.
Users are encouraged to fully evaluate the platform during the trial period before making any payment.
Refund requests may be considered under limited circumstances, including:
Subscription fees are generally non-refundable once the service has been activated.
Refunds will not be provided for:
Users may cancel their subscription at any time.
Cancellation prevents future billing but does not automatically qualify for a refund of previously paid fees.
To request a refund, users must contact our support team with payment details and a detailed explanation of the issue.
Approved refunds are typically processed within 7 to 14 business days.
Actual credit timelines may depend on banks, payment gateways and financial institutions.
Users are encouraged to contact DigiCRM before initiating chargebacks or payment disputes.
Fraudulent or unjustified chargebacks may result in temporary suspension or permanent termination of platform access.
DigiCRM reserves the right to modify pricing, plans, features or service offerings.
Such changes do not automatically entitle users to refunds for previously purchased subscriptions.
This Refund Policy shall be governed by the laws of India.
Any disputes arising under this policy shall be subject to the exclusive jurisdiction of courts located in West Bengal, India.
For billing, cancellation or refund-related questions, please contact us.