1. Introduction

Welcome to DigiCRM ("Platform", "Service", "we", "our", "us"), a cloud-based Customer Relationship Management (CRM) Software-as-a-Service solution owned and operated by ICLT Softech Solutions.

By using DigiCRM, accessible at https://digicrm.co.in , you agree to the collection, processing, storage, and use of information in accordance with this Privacy Policy.

This Privacy Policy is designed in accordance with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and applicable Indian laws.

DigiCRM acts as a Data Fiduciary/Data Controller for account and subscription information collected directly from users. For customer, lead and business data uploaded by customers into the platform, DigiCRM acts as a Data Processor/Data Handler on behalf of the customer.

2. Information We Collect

Account Information

Name
Email Address
Phone Number
Business Name
Business Address
GST Number (if applicable)
User Role & Permissions

Customer Data Stored By Users

Lead Information
Customer Contact Details
Sales Records
Communication History
Invoices & Quotations
Support Tickets
Business Notes & Attachments

Technical Information

IP Address
Browser Type
Device Information
Operating System
Usage Analytics
Login Activity

3. How We Use Your Information

We use collected information for:

Providing CRM services.
Account authentication and security.
Customer support and technical assistance.
Service monitoring and platform improvements.
Billing, invoicing and subscription management.
Compliance with legal obligations.
Fraud prevention and cybersecurity monitoring.

4. Legal Basis For Processing

We process personal information based on:

User consent.
Performance of contractual obligations.
Compliance with legal requirements.
Legitimate business interests.

5. Data Security

DigiCRM implements industry-standard security measures including encryption, firewalls, access controls, audit logging and monitoring systems.

Secure HTTPS encryption.
Role-based access control.
Password hashing.
Activity logging.
Regular security updates.
Server-level protection mechanisms.
Multi-tenant data isolation mechanisms.
Database backup and disaster recovery procedures.
Access monitoring and security audit logging.

While we strive to protect information, no online platform can guarantee absolute security.

6. Data Sharing & Disclosure

DigiCRM does not sell user data.

Information may be shared only with:

Payment gateway providers.
Cloud hosting providers.
Legal authorities when required by law.
Professional advisors and auditors.

7. Data Retention

We retain information for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes and enforce agreements.

Upon account termination, customer data may be retained for up to 90 days for recovery purposes unless deletion is requested earlier or retention is required by applicable law. Thereafter, data may be securely deleted or anonymized.

8. Your Rights Under Indian Law

Subject to applicable laws, you may:

Access your personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw consent where applicable.
Raise grievances regarding data processing.

9. Data Protection Rights Under DPDP Act, 2023

In accordance with the Digital Personal Data Protection Act, 2023, users have the following rights regarding their personal data:

Right to access personal data processed by DigiCRM.
Right to request correction or updating of inaccurate information.
Right to request erasure of personal data where legally permitted.
Right to withdraw consent for processing personal data.
Right to nominate another individual to exercise rights on their behalf.
Right to raise grievances regarding personal data processing.

10. Cookies & Tracking Technologies

DigiCRM may use cookies and similar technologies for authentication, analytics, user preferences and service performance improvements.

Users may manage cookie preferences through browser settings.

11. Third-Party Services

Our platform may integrate with third-party services including payment gateways, email providers, SMS gateways, WhatsApp APIs and cloud infrastructure providers.

Such services operate under their own privacy policies.

12. Children's Privacy

DigiCRM is intended for business and professional use. We do not knowingly collect personal information from children under 18 years of age.

13. International Data Transfers

Some infrastructure providers may process data outside India. Where such transfers occur, appropriate safeguards will be implemented in accordance with applicable laws.

14. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or registered email addresses.

15. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

16. Grievance Officer

In compliance with applicable Indian data protection and information technology laws, users may contact our Grievance Officer for privacy concerns, complaints, requests, or questions relating to personal data.

Grievance Officer
Asit Kumar Ghosh
DigiCRM – ICLT Softech Solutions
Email: support@icltsoftech.com

17. Contact Information

For privacy-related questions, requests, complaints or data protection concerns, please contact:

DigiCRM
Operated By: ICLT Softech Solutions
Website: https://digicrm.co.in
Email: support@icltsoftech.com

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